How to request deletion
- Log in with the email linked to your account, and complete or cancel your active payments.
- Send a deletion request from the contact page by choosing “Other” with the subject “Data deletion request”, or write to us at mail@el-b.com from the same email address.
- We confirm your identity, then delete the account and send you a confirmation by email.
What is deleted
- Account details: name, email address, password and photo.
- The RIP number linked to the account and the pictures of uploaded cheques.
- Notification subscriptions and two-factor authentication settings.
- The credits remaining in the account.
What we keep
To protect other users from reused receipts, we keep the records of completed payments, transaction numbers and verifier decisions, separated from your identity, along with the billing records required by law.
Processing time
We process requests within 30 days of confirming your identity. Once deleted, the account can’t be recovered.
Warning
Deletion is permanent. Export your payment and credit history from the payments page before requesting it if you need it.